What is your cancellation policy?
We require a 24-hour cancellation notice. Should we receive a cancellation for an appointment within the 24-hour timeframe, we charge a $50 fee.
How many people are on a team?
Depending on the size of the job, we typically send out two people per team.
Is your team pet friendly?
Absolutely! We love pets and do our best to work efficiently in their presence.
Do I need to provide any supplies?
The team brings everything they need to do their job, including a vacuum cleaner, step ladder (if necessary), and mops.
What kind of supplies do you use?
In the interest of being environmentally friendly, we use only green products for our cleaning services. No harsh chemicals.
Are your teams insured?
Absolutely! We can show proof of insurance at your request.
How are your teams taking precaution during COVID?
We are taking a high level precautions, our teams are required to wear a mask and gloves and keep social distance during the appointments.
Can we be home or at the location while you're cleaning?
Of course we will not kick you out of your own home or your place, however, if the space is too small to keep a reasonable social distance, we would prefer it if you could make yourself scarce for a short while.
How long does it typically take for the cleaning?
It depends on the square footage of the area. We typically book in two-hour increments; however, we do realize not all projects are the same. Should it take longer than two hours, our teams will stay as long as it takes to get the job done right.
What methods of payment do you accept?
We accept cash, check, or credit cards. For your convenience, the teams may accept payment after your cleaning service.
Do your rates include tips?
No, they do not. Our teams are grateful for any gratuity provided to them.